Confirm every COD order before the label is printed.
A WhatsApp message goes to the customer as soon as a COD order is placed. Confirmed orders move forward. Unconfirmed ones are held, so you stop paying to ship orders nobody wants.
What it does
One-tap confirmation
Customers reply with a single number or tap a button. No calls, no forms.
Address correction
Customers can fix the address or pincode before dispatch.
Smart reminders
If there is no reply, a polite reminder goes out after a set time.
Hold unconfirmed orders
Tag or hold orders in Shopify until they are confirmed.
Order tagging
Every order is tagged confirmed, cancelled or no response for your team.
Your brand voice
Message wording is set to match your store, in English or Hinglish.
How the workflow runs
- Order placedA new COD order arrives in Shopify.
- Message sentThe customer receives a WhatsApp confirmation request.
- Reply handledConfirm, edit address or cancel is recorded on the order.
- Team sees statusYour team ships confirmed orders and skips the rest.
Common questions
Does this change my checkout?
No. Your Shopify checkout stays as it is. The workflow runs after the order is placed.
What if the customer does not reply?
A reminder is sent. Orders with no response are tagged so you can decide whether to call or hold.
Do I need a WhatsApp Business account?
Yes, a WhatsApp Business account is needed. We help you set it up during onboarding.
Find out how many orders you are losing
Book a free 30-minute audit. We review your COD and RTO numbers and show you where WhatsApp can help.
Book free audit