Built for Indian D2C brands that sell with COD.
COD helps conversion, but it brings cancellations and returns. Hextor Labs puts WhatsApp between the order and the courier to protect your margin.
For D2C brands
Fashion, beauty, jewellery, home and wellness brands on Shopify.
Shopify first
We build around your Shopify orders, tags and customers.
India ready
COD, pincodes, regional couriers and Hinglish messaging are normal here.
Small team friendly
Automation does the calling and chasing so your team does not have to.
Reduce RTO
Return to origin costs you shipping both ways, packaging and the sale.
Before dispatch
Confirm the order and address so fewer bad parcels leave your warehouse.
During delivery
Follow up on failed attempts quickly.
After the fact
Use reason data to fix weak pincodes, couriers and product pages.
Increase conversions
Recover revenue from shoppers who were already interested.
Abandoned carts
Remind shoppers on the channel they actually read.
Repeat orders
Keep customers connected after delivery.
Better data
Know which customers confirm, reply and buy again.
Find out how many orders you are losing
Book a free 30-minute audit. We review your COD and RTO numbers and show you where WhatsApp can help.
Book free audit