Stop losing orders to fake COD and failed deliveries.
Hextor Labs builds WhatsApp workflows on top of your Shopify store. Confirm Cash on Delivery orders before shipping, follow up on failed deliveries, and recover abandoned carts. Fewer cancellations, lower RTO.
- Built for Indian D2C brands
- Works with your existing Shopify store
- Free 30-minute audit
Built for Shopify stores that sell with Cash on Delivery across India
One platform of WhatsApp workflows
Three workflows that target the biggest leaks in a COD-heavy store.
COD Confirmation
Every COD order gets a WhatsApp message asking the customer to confirm the order and address. Only confirmed orders move to packing.
Fewer fake and mistaken ordersLearn more →NDR Follow-up
When a courier marks a delivery as failed, the customer is messaged within minutes to confirm the address, reschedule or reach the courier.
More first-retry deliveriesLearn more →Cart Recovery
Shoppers who leave at checkout get a timely, polite nudge on WhatsApp with their cart and a one-tap link back.
Revenue you already earnedLearn more →Why COD stores lose money
In India, a large share of orders are Cash on Delivery. Each one carries risk that prepaid orders do not.
Fake and impulse orders
Customers order for fun, or change their mind. Nobody confirms, so you pay to ship and pay again for the return.
Failed delivery attempts
Wrong address, phone off, nobody home. Without quick follow-up, the parcel goes back as RTO.
Abandoned checkouts
Many shoppers reach checkout and stop. A short WhatsApp reminder brings a share of them back.
How it works
Live in days, without changing your store.
- Free auditWe look at your order flow, COD share and RTO, and find where WhatsApp helps most.
- Connect ShopifyWe connect to your store and set up WhatsApp Business messaging.
- Launch workflowsMessage templates, rules and timing are configured for your brand voice.
- Measure and improveYou see confirmation rates, rescued deliveries and recovered carts, and we keep tuning.
Results brands aim for
These are the outcomes the workflows are designed to move. Your numbers depend on your store, so the audit starts from your data.
From the Field Notes blog
Practical writing on COD, RTO and WhatsApp for Shopify brands.
Find out how many orders you are losing
Book a free 30-minute audit. We review your COD and RTO numbers and show you where WhatsApp can help.
Book free audit