Turn failed deliveries into delivered orders.
When a courier reports a failed attempt, the customer hears from you within minutes. Wrong address, phone off or nobody home gets sorted before the parcel starts its trip back.
What it does
Fast outreach
The message goes out soon after the failed-delivery status, while the customer is still reachable.
Address and phone updates
Customers send corrected details straight in the chat.
Reattempt requests
Customer choices are passed on so the next attempt has a better chance.
Follow-up sequence
A short series of reminders instead of one message that gets missed.
Reason tracking
See why deliveries fail, by courier and by pincode.
Escalation to your team
Hard cases are flagged for a human to handle.
How the workflow runs
- Status receivedA failed-delivery (NDR) status comes from the courier.
- Customer messagedWhatsApp asks what the customer wants to do.
- Choice capturedReattempt, new address or cancel is recorded.
- Next stepsYour team or courier tool acts on the response.
Common questions
Which couriers does it work with?
It depends on the courier and the tools you use. We confirm this in the free audit.
Will this stop all RTO?
No workflow can. It targets the avoidable part, such as address problems and missed calls.
Find out how many orders you are losing
Book a free 30-minute audit. We review your COD and RTO numbers and show you where WhatsApp can help.
Book free audit